Accessibility Tools

 

Business ICT

Havering-College-Achievement-Rates-2015 Advanced-Learner-Loans-5

If you want to learn the basic administration skills needed to work in an office, then this is definitely the course for you. Alternatively, if you are not sure what you want to do as a career, but want to develop skills that will help you in any job, you might like to consider developing your admin skills.

You will study 5 units covering basic administration skills including:

  • Working in administration,
  • Creating business documents,
  • Making and receiving calls,
  • Welcoming visitors,
  • Handling diary systems.

In addition, you will have the opportunity to develop your ICT skills by studying mail merge and text processing, and will also study Personal and Social Development to prepare you for the world of work. Then, to put all your theory into practice, you will undertake a week's work experience.

In order to have a truly successful business, you need to provide good customer service. It is believed that 96% of unhappy customers don’t ever complain; however, 91% of those simply leave and never come back. The main reason for customer churn is not price but bad customer service. Handling a business’s issues in a professional and courteous manner is an essential day-to-day task.

Strong team leadership is essential for providing guidance, direction and instruction within a group and inevitably leads to more effective teamwork and more motivated employees. Being able to manage a team effectively is critical in the current job market, where employee productivity and team outcomes are closely monitored.

The retail industry is subject to a number of pressures. These include changes in shopping habits and the recent economic downturn which reduced consumer spending. However, as consumer confidence begins to grow, it is important that retail support staff are fully trained and equipped to represent your business and to meet the needs of your customers. As removing staff from the ‘shop floor’ applies pressure to rotas, this training can be carried out in the learner’s own time via our tried and tested flexible learning approach.

This course is for you if you would like to have a career in office administration.

You will study 5 units covering working in administration, written business communication, communicating with customers, organising business travel and accommodation and organising meetings. You will also study text processing and word processing.

Contact the Admissions Team

Please tell us your name
Please enter a valid email address
Invalid Input
Please enter a message
Please confirm
Invalid Input

2018/19 Prospectus

Havering College Course Guide 2018919

Ofsted 2016 Report

Apprenticeships Havering CollegeEuropean Union Structural Investment Fund Havering CollegeDisability ConfidentMatrix Standard Havering CollegeGreater London Authority Havering CollegeStonewall Diversity Champion Havering CollegeArts Council England Artsmark Award Havering College g3Quality Assurance Agency for Higher Education Havering CollegeYouth Employment UK Havering CollegeSTEM Assured Havering CollegeFair Train Gold StandardIKEE2 200g

 _